Terms & Conditions

Please read the following terms carefully as they include IMPORTANT information on all Policies including Cancellation Fees.

Cancellation / Rescheduling Policy

• Please show support and respect by cancelling/ rescheduling appointments with a MINIMUM of 48 hours notice.

• This allows someone else the chance to receive a massage treatment in your place. If you need to change your appointment, please contact me immediately and I will find another suitable time for you.

• Failure to do so will incur a fee of 50% of the treatment cost booked.

• Appointments cancelled within 24hrs of the appointment or missed entirely, “No-Shows”, will require full payment.

Payment Policy

• Payments are to be made in full on the day with exact cash or there are HICAPS/ EFTPOS facilities available for Health Fund Members who have extras cover that include Remedial Massage.

• Invoices are to be paid with 7 days of issue date.

Health Policy

• If you’re feeling ill or showing signs of any cold/flu symptoms; please reschedule your appointment.

• If you have been unwell or travelled overseas – please wait 2 weeks before coming in.

• Please DO NOT attend your appointment if you have:
  – Tested positive to, or have symptoms associated with COVID-19.
  – Recently been in contact with someone diagnosed with COVID-19.
  – Recently been overseas or agreed to any self isolation conditions.
  – Have ANY symptoms such as, sore throat, runny nose, cough or fever, etc.

Massage Policy

• Client treatments and chart information are confidential. Written authorization is required from you to release any information regarding your health.

• Your scheduled session is set aside for you. We do not double book appointments.

• Please reschedule your session if you are going to be more than 15 minutes late.

• Cancellations within 24 hrs of treatment will result in being charged the full amount.

• There will be a consultation at the start of every treatment with your therapist, to discuss your session and any information you need to update them on.

• Inappropriate behavior Will Not be tolerated, it is a reportable criminal offence and may be prosecuted to the full extent of the law.

• Briefs are to be worn during massage treatments.

Professional Massage Policy

Tarnia Dorrington Remedial Massage provides only professional, health and wellbeing-focused massage. Nothing outside this clinical scope will be provided. Please respect your massage therapist and address them the way you would a physiotherapist, chiropractor or medical professional.

Client Disclosure and Consent Agreement Policy

• I understand that remedial massage therapists do not diagnose illness, disease, any physical or mental disorder, nor do they prescribe medical treatment or pharmaceuticals.

• I acknowledge that massage therapy is not a substitute for medical examination or diagnosis, and it is recommended that a physician be seen for that service.

• It is my choice to receive remedial massage as a form of therapy.

• I understand that the treatment given is designed to address the areas of concern, for relaxation purposes, relief of muscular pain/tension and prevention of injury, restoration of movement; with a rehabilitative intent.

• I also undersand that at any time I feel pain or discomfort during the session, I must immediately inform my therapeutic massage therapist so they can adjust the pressure and technique accordingly to my comfort levels.

• I understand that my treatment may include a combination of the following techniques: Myofascial Vacuum Cupping, Dry Needling, Hot Stones, Scrubs, Reflexology, Craniosacral and Music Therapy. (Please advise if you do not wish to have any of these performed in your treatment).

• I have notified the massage therapist of any medical conditions/ injuries and will continue to inform and update the massage therapist of any changes in my physical health before each treatment. I understand that my failure to do so, may result a negative outcome to my health and/physical well being and I hold harmless Tarnia Dorrington Remedial Massage from any liability whatsoever, arising from failure on my part.